Shipping & Returns

Everything you need to know about getting your order and our guarantees.

Hassle-Free Returns

Returns

If you are not satisfied with your product for any reason within 30 days of receiving it, just send us an email at service@therapytens.com. Include your name, order number and desired action.
We will email you a free prepaid return shipping label.
Once your return is received and inspected (usually within 24 hours), a full refund will be processed.

Shipping

We offer free shipping for all USA orders, no exceptions and no minimum order amount. We know you like to get your package quickly, so we make every effort to process your order quickly. You can expect to receive your order within 3-5 business days. We ship all packages with the United States Post Office using Priority Shipping.
After your package has been processed and packed, a shipping confirmation email will be sent to you with a tracking number (please let 24 hours pass before you start tracking your package).

The Therapy TENS Unit 4 comes with a lifetime manufacturer's warranty. The warranty doesn't cover damage caused by misuse, abuse or accidental dropping. If you need to use the warranty, give us a call at (505) 933-8820 or email us at service@therapytens.com.